30-Day Money-Back Guarantee for Any Reason

You can return the product within 30 days of purchase without any reason and receive a full refund. Customers must take care of the shipping cost if the return reason is not quality-related.


One Year Warranty

We promise all our products are guaranteed with one year warranty.


Product Warranty Excludes the Following:

 • Damages caused by misuse, abuse or accidents.

 • Damages caused by unauthorized disassembling.

 • Products that are not purchased from official dB MAGIX Amazon store (including unauthorized third-party sellers or any individual owner)

 • Lost or stolen products

 • Free products

The warranty starts from the date of your original purchase. And it won’t be renewed after a replacement has been provided. During the Limited Warranty Period, dB MAGIX will provide Product technical support. If the technical support provided by us cannot resolve your issue, dB MAGIX will, at its option: 1) replace your defective product at no cost to you; 2) replace your defective product with another model of our products in the same price range; 3) Give a partial refund to you base on certain circumstance (e.g. tiny flaw that does not affect normal use); 4) Give a full refund.

 

FAQs

1. How do I claim the warranty?

Before submitting a warranty claim, please refer to the trouble shooting page and attempt the reset method that apply to your model. If the item still does not work properly, you could email our service team at [email protected] with a simple description of your products’ problem and your Amazon order id.

 

2. How do I claim the warranty if I’m not the original owner?

You have to ask the original owner for the order id. The Amazon order id is the only valid proof for a warranty claim.

 

3. How do I claim the warranty if I’m outside the country?

dB MAGIX will take care of the shipping cost for a replacement product if the original product has quality issues. However, since we solely use FBA shipping, we can only send products to your original country of purchase. You may provide us with an address in that country.

 

4. Will the warranty be renewed if my product is replaced?

No, it will not. The warranty starts from the date of purchase, ends 12 months later unaffectedly.

For more information, feel free to reach out to us at [email protected].

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Technical Support

 

 

[email protected]

 

 

 

46560 Fremont Boulevard ste 304

Fremont, CA 94538